Job Description: Level II Network Support Specialist

Big Sur Technologies is seeking an experienced Level II MSP Support Specialist to join our dynamic team. As a key member of our IT support group, you’ll play a crucial role in maintaining and optimizing our clients’ network infrastructure. If you’re passionate about networking, have a strong technical background, and thrive in a collaborative environment, we encourage you to apply!

Responsibilities:

Network Maintenance: Demonstrate proficiency in technical networking skills, including configuring and troubleshooting Server OS, firewalls, switches, VLAN, routing, and wireless access points.
Cloud Expertise: Utilize your experience with Azure and Microsoft 365 to enhance our cloud-based services.
Data Migrations: Manage data migrations efficiently and securely.
Consulting and Communication: Present solutions effectively in a consulting role, leveraging your strong communication and people skills.
Team Collaboration: Work seamlessly within our team environment, contributing to project work and routine service visits.
Service Tickets & Projects: Work will include multiple level tasks, break fix service and projects including project lead. Candidate is flexible to work on tasks of any level.
Ticket Management: Utilize the ConnectWise ticketing system for efficient ticket closure.
Documentation: Maintain thorough documentation for all tasks and projects.

Qualifications:

Education: A college degree or technical school education with relevant certifications is required. Degrees in Computer Science, Engineering, or related fields are preferred.
Certifications: Possess certifications such as CompTIA Network+, AZ104, AZ500, or equivalent.
Experience: Two years of experience working for an MSP is preferred.

If you’re ready to take your networking expertise to the next level and contribute to our success, we’d love to hear from you!

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Schedule:

Monday to Friday

Experience:

MSP Level II: 2 years (Required)
Azure: 1 year (Required)

Ability to Commute:

Tampa, FL 33614 (Required)

Ability to Relocate:

Tampa, FL 33614: Relocate before starting work (Required)

Work Location: In person

Big Sur Technologies, Inc.

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Level II MSP Support Specialist