Job Summary: Caplugs, a leader in the product protection industry, is seeking a highly skilled and service-oriented Workplace Technology Specialist to join our IT team. This role is pivotal in providing on-site desktop support and managing the digital workplace infrastructure for our plastics manufacturing company. The ideal candidate will have a strong background in desktop support, project management, and excellent communication skills.

Key Responsibilities:

On-Site Desktop Support (70%):
Provide comprehensive on-site support for desktops, laptops, printers, and peripherals.
Troubleshoot and resolve hardware and software issues for Microsoft desktop OS.
Manage and support label printers in the factory (primarily Zebra).
Manage and support of mobile devices including but not limited to iOS and Android.
Coordinate with the outsourced help desk (vNet), other managed desktop support service providers and manage tickets through Connectwise ticketing system.
Ensure timely and effective resolution of technical issues to minimize downtime.
Digital Workplace Management (30%):
Work with and understand MS Teams, SharePoint, and File Shares.
Lead the transition of file server (file shares) and user-based OneDrive accounts to a Teams/SharePoint structure.
Provide support and training to users on digital workplace tools and best practices.
Assist in the development and implementation of digital workplace strategies.

3. Soft Skills and Communication:

Exhibit excellent communication and interpersonal skills.
Be extroverted, service-oriented, and responsive to user needs.
Build and maintain trusted relationships with users and stakeholders.

Qualifications:

Associate's degree in Information Technology, Computer Science, or a related field.
Proven experience in desktop support and IT infrastructure management.
Familiarity with Microsoft desktop OS, MS Teams, SharePoint, and Connectwise ticketing system.
Experience with label printers (Zebra) and other PC/laptop peripherals.
Strong project management skills and the ability to lead IT projects.
Excellent communication, interpersonal, and customer service skills.
Ability to work independently and as part of a team.

Preferred Skills:

Certifications in relevant IT fields (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator).
Experience in a manufacturing environment.
Knowledge of digital workplace trends and best practices.

Working Conditions:

On-site role with occasional remote work flexibility.
May require occasional travel to other company locations.

Job Type: Full-time

Pay: $57,000.00 - $70,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift

Application Question(s):

Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Experience:

SharePoint: 1 year (Required)
Azure: 1 year (Required)
Microsoft 360: 1 year (Required)

Location:

Buffalo, NY 14207 (Preferred)

Work Location: In person

Caplugs

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Workplace Technology Specialist