Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients — and fulfilling careers for our employees.

As part of our ongoing partnerships, FPS is supporting the hiring efforts for one of our key U.S.-based clients. Candidates selected through this process will join our client’s team directly as part of their growing organization.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, and through our partnerships, we support exciting career opportunities with our clients.

Our Core Values:

Integrity — Do what’s right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self, and we create an atmosphere of mutual respect.
Excellence — Deliver exceptional client results. Reward and recognize performance. Relentless pursuit of improvement.
Accountability — Act like an owner, take pride in our work. Measure results (your own and our clients’). Be passionate.
Grace — Respect and appreciate differences. Care for one another. Humility. Make work personal.

Our Mission: To create conditions within which people can thrive!

The Production Support Engineer will be responsible for troubleshooting and restoring service to application services. You will also create Incident Response reports for all major incidents and help to communicate process improvements.

Responsibilities

Monitor and support production environments running .NET applications and SQL Server databases to ensure high availability and stability.
Respond promptly to production incidents, performing root cause analysis using debugging tools like Visual studio, SQL server Management studio and application insights.
Maintain azure app services, function apps, application gateways and azure data factory pipelines, windows services.
Monitors dashboards and alerts and responds according to alerts as necessary.
Responsible for incident escalation and establishing team meetings to bring resolution to high priority incidents.
Creates reports, dashboards, and alerts as necessary to ensure that incidents are identified and resolved within SLA.
Ability to identify bottlenecks in both application and database performance and apply fixes.
May design, code, benchmark test, debug and document programs.
Performs impact analysis to output data processing based on user and client requirements.
Analyzes documentation supporting changes in a complex production environment.
Will communicate status of operations to allow for immediate response to service disruptions.

Qualifications

Bachelor’s Degree in Information Technology, Computer Science or related field or related practical experience.
5+ years of experience in Microsoft SQL serve and .NET technologies.
5+ years of hands-on experience on Azure
Strong knowledge of the .NET ecosystem, including c#, ASP.NET, MVC and .NET core.
Proficiency in SQL server management: Write, maintain, and optimize SQL queries, stored procedures and triggers.
Experience with azure services like web apps, function apps, Azure data factory pipelines, storage accounts and key vault.
Familiarity with version controlling systems like GIT, Azure repos.
Familiarity with deployments using Azure DevOps.
Attention to detail and maintaining high quality standards is a must
Ability to prioritize and manage concurrent issues, demonstrate initiative, and work independently with minimal supervision
Excellent communication skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management.
Adept at learning and applying new technologies and solving new problems.
Ability to understand and translate business requirements into data and technical requirements.
High degree of organization and ability to manage multiple, competing projects and priorities simultaneously.
Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment.
Strong leadership, organizational and interpersonal skills; comfortable managing trade-offs.
Foster a team culture of accountability, communication, and self-management.
Proactively drives impact and engagement while bringing others along.
Consistently attain/exceed individual and team goals
Ability to lead others without direct authority in a matrixed environment.

Why choose this role:

The company for this role is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan

Job Type: Full-time

Benefits:

401(k)
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off

Schedule:

Monday to Friday

Work Location: In person

Full Potential Solutions

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Senior Production Support Engineer