Pet Food Express is seeking a visionary and strategic Senior Director of Software Development to lead our software engineering organization in the retail industry. Reporting to the Chief Information Officer, this role is responsible for driving the technical direction, overseeing a development team, and ensuring the delivery of high-quality, scalable software solutions that align with business goals. The ideal candidate is a seasoned leader with a strong background in software architecture, agile methodologies, and people management, with expertise in Microsoft technologies such as Azure, .NET, SQL and Power Platform. You will also work collaboratively with cross-departmental leaders in the refinement and execution of strategic initiatives to support our business goals.

Please Note: This position is a hybrid role, involving on-site work each week at our corporate headquarters in Concord, CA. Candidates who are fully remote or outside of reasonable commuting distance will not be considered at this time.

Responsibilities:

Leadership & Strategy

Define and execute the software development strategy in alignment with company objectives
Lead, mentor, and grow a team of engineering managers, software developers, and technical leads
Foster a culture of innovation, collaboration, and continuous improvement
Participate with executive leadership team and other key contributors on the execution of goals and strategy to insure alignment across departments

Project & Product Delivery

Oversee the planning, execution, and delivery of complex software projects across multiple environments and channels
Partner with Business Stakeholders to design, test, and implement timely and high-quality releases
Establish and monitor KPIs to track team performance and product quality
Program manage all software development projects, including tracking, status reporting, and cost management
Report progress effectively to executive leadership

Technical Oversight

Guide architectural decisions and ensure adherence to best practices in software design and development
Stay current with emerging technologies and evaluate their potential impact on the business
Ensure robust security, scalability, and performance standards are met in partnership with the cybersecurity team

Operational Excellence

Optimize development processes and tools to improve efficiency and reduce technical debt
Manage budgets, resource allocation, and vendor relationships as needed
Foster an environment that ensures platform stability while delivering new features

Qualifications:

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. 12+ years of experience in software development, with at least 5 years in a senior leadership role
Proven track record of managing distributed engineering teams
Deep understanding of modern software development practices, cloud platforms (e.g., Azure), and microservices architecture
Strong communication, organizational, and stakeholder management skills

Preferred Qualifications:

Experience in retail or supply chain
Familiarity with compliance and regulatory standards (e.g., SOC 2, PCI, CCPA)
Background in AI/ML, data engineering, and/or cybersecurity is a plus

PFE Perks:

Pet Friendly Workplace - bring your well-behaved pup!
Generous in-store employee discount that extends to your family
Be Healthy with a full range of health insurance options: Medical, dental, vision, life, long-term disability insurance. FSA and HSA options
401(k) plan with employer match
Paid holidays and “unlimited” PTO

The salary range for this position is expected to be $190,000 to $225,000. Pet Food Express determines starting salary based on many factors, including but not limited to, local market rate, the qualified pool of candidates, internal compensation practices, a candidate’s actual skills and experience.

About The Company

Pet Food Express is a leading California-based pet specialty retailer with a passion for improving the lives of pets and their owners. Our philosophy revolves around the belief that pets are part of the family, deserving of the best care possible. Since our inception, Pet Food Express has been committed to making a positive impact on the communities we serve by promoting responsible pet ownership, supporting various animal welfare initiatives, and ensuring pets are happy, healthy and homed. With over 60 locations across the state, Pet Food Express has become a trusted destination for pet parents seeking high-quality products and personalized advice from knowledgeable and dedicated staff.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities.

Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. This applies to all Pet Food Express activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Pet Food Express also provides reasonable accommodation of religion and disability in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pet Food Express is a place where everyone can learn and grow. However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.

For applicants in our San Francisco, or Los Angeles locations: Pursuant to the San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

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Pet Food Express

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Senior Director of Software Development