On-Site Service Desk Engineer

Unió Digital is a Tucson, Arizona based full-service information technology, cloud services provider, and structured cabling company offering comprehensive managed I.T. services, hosted email/voice/security solutions, and low voltage cabling services. We believe in dreaming big and making it real, and we're looking for a skilled On-Site Service Desk Engineer who shares our vision.

A successful candidate will be responsible for providing first-level (Tier I) and second-level (Tier II) technical assistance to our clients, addressing their IT-related issues and requests while on-site at a client location. The primary goal of this role is to ensure client satisfaction by delivering prompt and effective solutions to their technical problems.

This is an on-site role.

Duties

Respond to incoming service desk calls, emails, and chat messages in a timely and professional manner.
Troubleshoot and resolve hardware, software, and networking issues.
Accurately record and document all details of the issue or service request, including categorization and priority into the IT service management system.
Communicate effectively with clients to understand their technical problems and explain solutions in a simple, clear language.
Collaborate with other IT team members and management to identify and implement the best solutions for our clients.
Engage in root cause analysis for recurring issues, developing long-term solutions to minimize their occurrence.
Continuously improve your technical skills and knowledge and share your learnings with the team.
Participate in regular training and professional development activities to stay current with industry trends and advancements.

Our Technology Stack

Helpdesk / Ticketing – HaloPSA
Documentation – Hudu
RMM – Immybot / Intune
Networking – Meraki
Email/Calendar/Voice/AD – Microsoft 365
Security Cameras – Rhombus
Door Access – OpenPath

Qualification

1+ year experience in providing IT support.
Current MSHA Part 48 Training or Ability to Obtain.
Client-oriented approach with a passion for delivering high-quality customer service.
Ability to diagnose and resolve basic technical issues.
Experience with Microsoft 365, Azure Active Directory, Intune, or other RMM agents is a plus.
Good understanding of computer systems, mobile devices, and other tech products.
A self-starter who is eager to expand their qualifications.
Strong problem-solving skills with the ability to handle pressure situations without compromising service delivery.
High level of attention to detail
Excellent communication and interpersonal skills.
IT related degree and/or certifications (Cisco, A+, Network+, Microsoft, or equivalent) is a plus

Benefits

Hourly Position – Depends on Experience as a Tier I or Tier II
United Health Care, Guardian Dental, Guardian Vision, Guardian Life Insurance
401K Company Match – 4%
Health Insurance Premiums Paid
Unlimited PTO
Company Paid Options for Continued Education, Certifications, & Trainings.

Our Core Values

Dream Big, Then Make it Real

We flex our imagination and challenge ourselves to a higher standard. Do, rather than talk and tell.

Client Driven Results

Clients trust us to find solutions that deliver exceptional results. When they succeed, we succeed.

Own Your Progress

We continuously improve through rapid innovation and embracing our mistakes. Own it means a relentless pursuit of the solution.

We Do It Right…even when no one’s watching. Period.

If you're looking to join a team where your expertise will be valued, your creativity will be encouraged, and your technical skills will directly contribute to the success of our clients, we'd love to hear from you.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday
On call

Experience:

Help desk: 1 year (Required)
IT: 1 year (Required)

Ability to Commute:

Bullhead City, AZ 86429 (Required)

Work Location: In person

Unio Digital

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On-Site Service Desk Engineer