IT Management company looking to hire a highly motivated, self-driven on-site technical individual; please read the entire description before submitting for candidacy. This position is expected to not just maintain but constantly improve and further your education in the industry. We are looking for someone who lives and breathes tech. You will be part of the technical support team taking care of customers, going on-site, resolving customer issues, installing servers, and networks, prioritizing support requests, and troubleshooting end-user tickets. Attention to detail is very important; documentation is a must. The team is responsible for ensuring customers are satisfied, tickets are prioritized, and server/networking issues are resolved and escalated if needed. Attitude is important as you will be dealing with our clients directly; we are also looking for a positive attitude and customer service skills.

Knowledge

- Microsoft Server & Cloud based Azure or AWS.

- Active Directory, Group Policy & User Profile Management.

- MS Exchange, MS Office / 365.

- Networking/Switching hardware: VLANS, Routing, Switching.

- Networking Protocols - TCP/IP, DHCP, DNS, VPN, Firewall.

- Backup and Disaster Recovery

- Mac operating system experience a plus!

Essential Duties and Responsibilities:

- IT Support relating to technical issues involving core business applications and operating systems

- Support of disaster recovery solutions

- Advanced technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

- Resolve RMM alerts and notifications, and respond accordingly through service tickets

- System documentation maintenance and review in WITS Professional Service Automation (PSA) tool

- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

- Provides support to end users on a variety of issues

- Identifies, researches, and resolves technical problems

- Responds to telephone calls, email, and personnel requests for technical support

- Documents, tracks, and monitors the problem to ensure a timely resolution

- Familiar with a variety of standards, concepts, practices, and procedures

- Participate in discovery sessions with prospects and customers to gather and understand their technical and functional requirements

- Execute Managed Services functions as needed on a rotational shift

- Be available for on call support when scheduled

Job Types: Full-time, Permanent

Pay: $28.85 - $36.06 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Paid time off
Referral program
Retirement plan
Vision insurance

Schedule:

8 hour shift
Monday to Friday
On call
Weekends as needed

Experience:

Server management: 5 years (Preferred)
Virtualization: 5 years (Preferred)
Network management: 5 years (Preferred)
Cloud computing: 5 years (Required)
Help desk: 5 years (Required)

Ability to Commute:

Buffalo, NY 14207 (Required)

Work Location: In person

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