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Support Project Manager/Lead

Robert Half • Philadelphia, PA, US • 4m ago

We are searching for a Support Project Manager/Lead to join our team in the Higher Education industry. This role is based in Philadelphia, Pennsylvania, and offers a short term contract employment opportunity. As a Support Project Manager/Lead, your primary tasks will involve overseeing site deployments, maintaining effective communication with technicians and clinical site managers, and managing technical issues.

Responsibilities:

Oversee the deployment of individual sites, ensuring that safety, security, and cable management standards are met.
Coordinate with technicians to determine necessary software for devices.
Manage device preparation for sites, including labeling and alignment.
Act as the main point of contact for the clinical site manager to determine the deployment plan.
Communicate deployment plans to technicians and assign tasks.
Serve as the escalation point for any technical issues or site barriers.
Coordinate with the onsite cabling vendor for any necessary port activations.
Collaborate with local IT support for assistance with legacy applications.
Conduct a final walk-through of the site to verify the accuracy of Epic documentation (device list and device map).
Complete device list and map for Epic submittal post-deployment.
Work in the command center to monitor and assign tickets from the Service Now queue during Go-Live Support.
Collaborate with other teams in the command center to identify trends or resolutions.
Assist technicians with any escalations or tracking of high-priority incidents, issues, or major outages.
Proven experience in the Higher Education industry
Demonstrated proficiency in Cloud Technologies
Experience with Content Management System (CMS)
Strong knowledge of Contract Management
Proficiency in Microsoft Office Suite and Microsoft Azure
Agile Scrum certification or equivalent experience
Experience in Auditing, ideally within a higher education setting
Demonstrated understanding of Best Practices in project management
Expertise in Change Management
Coding skills, ideally with experience in a higher education environment
Experience with Epic Hospital Billing is a plus
Proficiency in Epic Software.

Technology Doesn't Change the World, People Do. ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .