Job Responsibilities:
· Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
· Assist users with password resets, PST file management, and Exchange Admin tasks.
· Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
· Use ticket tracking systems to document, prioritize, and track user issues effectively.
· Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
· Support security and authentication tools such as OKTA and Crowdstrike.
· Maintain knowledge of AWS and SharePoint systems to assist users as needed.
· Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
· Collaborate with IT teams to ensure smooth operation of company-wide systems.
Preferred Qualifications:
· 3+ years of experience in a technical support or help desk role.
· Strong understanding of Windows 11, Active Directory, and Microsoft O365.
· Experience troubleshooting network connectivity, VPNs, and IP phone systems.
· Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
· Proficiency with ticket tracking systems and remote support tools.
· Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
· Excellent communication and interpersonal skills to interact with users of varying technical expertise.
· Strong organizational skills and attention to detail in documenting issues and resolutions.
Job Type: Contract
Pay: $35.00 per hour
Expected hours: 40 per week
Schedule:
Work Location: In person
