IT Support Specialist

Expedite Technology Solutions • Contract • Atlanta, GA, US • $35 / hour • 1m ago

Job Responsibilities:

· Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.

· Assist users with password resets, PST file management, and Exchange Admin tasks.

· Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).

· Use ticket tracking systems to document, prioritize, and track user issues effectively.

· Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.

· Support security and authentication tools such as OKTA and Crowdstrike.

· Maintain knowledge of AWS and SharePoint systems to assist users as needed.

· Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.

· Collaborate with IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications:

· 3+ years of experience in a technical support or help desk role.

· Strong understanding of Windows 11, Active Directory, and Microsoft O365.

· Experience troubleshooting network connectivity, VPNs, and IP phone systems.

· Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).

· Proficiency with ticket tracking systems and remote support tools.

· Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.

· Excellent communication and interpersonal skills to interact with users of varying technical expertise.

· Strong organizational skills and attention to detail in documenting issues and resolutions.

Job Type: Contract

Pay: $35.00 per hour

Expected hours: 40 per week

Schedule:

Work Location: In person

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