Position Title: Junior Application Support Developer

Location: Manhattan, New York (This is a fully remote position)
Hours: Monday through Friday, 9:30am to 5:30pm EST

Contractor Temporary Position (6 Months to 1 Year, with Potential for Full-Time Employment)
Experience Level: Junior

Overview:

We are seeking a Junior Application Support Developer to provide Level 1 application support for multiple company websites and internal applications. The contractor will diagnose and resolve technical issues, assist senior developers with troubleshooting and debugging, and implement minor enhancements. This role offers an opportunity to gain hands-on experience in application support and development while contributing to modernization projects under senior developers' guidance.

Key Responsibilities

Application Support & Troubleshooting:

Provide Level 1 application support for multiple websites and internal applications.
Troubleshoot and resolve frontend and backend issues to ensure system stability.
Perform testing, analyze and debug application errors, escalating complex issues as needed.
Manage and prioritize support tickets related to application performance and user issues.
Assist with system maintenance, updates, and deployments.

Development & Project Support:

Collaborate with senior developers on project-based work, contributing to application development and modernization efforts involving Webforms to MVC Core/Blazor conversion and application refactoring.
Read, analyze, and understand existing codebases to assist with debugging and troubleshooting.
Write SQL queries and work with stored procedures for troubleshooting, backend models, and data handling.
Support SSRS reporting tasks, including modifications and data analysis.

Documentation & Process Improvement:

Document troubleshooting steps, application updates, and development changes.
Maintain and update technical documentation to improve system knowledge and onboarding processes.
Contribute to the development of best practices and knowledge-sharing within the team.

Required Skills & Qualifications:

Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field (or equivalent experience).
1 to 3 years of experience in application support and basic development.
Ability to read, analyze, and troubleshoot existing code.
Programming skills in C# and .NET.
Experience working with .NET Core, MVC Core, or Blazor.
Ability to write SQL queries and work with stored procedures for troubleshooting, backend models, and data handling.
Working knowledge of HTML, CSS, and JavaScript.
Proficiency with Visual Studio for debugging and minor development tasks.
Strong problem-solving skills with a keen eye for diagnosing technical issues.
Ability to read, write, speak and understand English at a professional level.

Soft Skills:

Strong communication skills for working with both technical and non-technical users.
Ability to manage multiple tasks and prioritize under pressure.
Proactive and eager to learn, with a collaborative mindset.
Strong documentation skills to support troubleshooting, development, and projects.

Preferred Skills (Nice to Have):

Experience with SSRS reports or basic report creation.
Familiarity with helpdesk or ticketing systems.
Exposure to MS Azure environment for application hosting and management.

Contract & Growth Opportunity:

Contract Duration: 6 months to 1 year.
Potential for Full-Time Hire: Strong performers will be considered for a permanent position based on both performance and department budget.

This fully remote position offers an excellent opportunity for candidates looking to build their careers in application support and software development. The contractor will gain exposure to modern technologies, collaborate with senior developers, and work on real-world projects.

Job Types: Contract, Temporary

Pay: $30.00 - $32.00 per hour

Expected hours: 32 – 40 per week

Compensation Package:

1099 contract

Schedule:

Monday to Friday

Work Location: Remote

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