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Skills
Technical Support & Troubleshooting – Hardware diagnostics, software issues, remote & on-site support
Operating Systems & Platforms – Windows 10/11, Linux, iOS, Android, Windows Server, Active Directory, Microsoft
Office/ Outlook
Networking & Security – TCP/IP, VPN, VOIP, Active Directory, Firewall Configurations, Network Printer
Setup/support, Cyber Security, Server Management,
IT Tools & Systems – SCCM, BMC Remedy, CMDB Updates, Remote Desktop Support, IT Asset Management,
Incident & Problem Management,
Data Management – Backup & Recovery, System Upgrades, Asset Management, Data Migrations
Collaboration & Customer Service – Effective communication, end-user training, issue resolution
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