Job purpose

The Desktop Support Technician is an integral member of the IT Support team. Technician provides remote and onsite support within the scope of end-user desktop software issues and repairing/replacing hardware. Technician handles support issues that come in via phone, email, or ticket system. Helpdesk experience and certification is required.

Duties and responsibilities

Assist with end users’ requests via support tickets, phone calls, and direct emails
Connect to desktops remotely to diagnose and resolve issues
Maintain record of all work performed, original issues, and result
Research unclear issues using references and Internet forums
Troubleshoot issues on Windows and MAC operating systems
Assist with Office and Outlook configuration
Transfer user profiles between workstations
Install PCs, equipment, and peripherals
Diagnose and repair/upgrade hardware issues
Prep PCs for use; securely dispose of old PCs
Assist with printer, fax, copier, and scanner issues and/or repair
Work with vendors and third-party companies on issues
Perform software upgrades/updates

Qualifications

Required:

Education: High school diploma
Certifications: CompTIA A+ Certification
Experience: 1-2 years of IT helpdesk or MSP experience

Recommended:

Associate’s degree or similar education in computer technology
Network experience
Office 365 and Azure experience

Attributes

Good problem solver
Excellent verbal communication
Excellent grammar/written communication
Patient and good listener
Strong work ethic
“People person”

Working conditions

This position is full time employee, as a mix between on-site work and remote (at home) support. Schedule requested by business, to be determined, will be 40 hours per week. Additional hours may be given, with approval. This position may require employee to be on-call (available for remote assistance) at certain times, and may require weekend or nighttime coverage. The Desktop Support Technician is required to have reliable transportation available for the use of traveling to client locations.

Physical requirements

Job requires both extended periods of sitting and extended periods of standing, depending on the situation. May be required to lift and move objects up to 75 pounds.

Benefits

The following benefits are available to full-time employees:

Health insurance
401(k)
Paid time off
Company match on 401(k)
Professional development
Performance-based bonus compensation

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off
Professional development assistance

Schedule:

8 hour shift

Education:

High school or equivalent (Required)

Experience:

Help desk: 1 year (Required)
Windows: 3 years (Required)

License/Certification:

CompTIA A+ (Preferred)

Location:

Arizona (Required)

Willingness to travel:

25% (Preferred)

Work Location: Remote

Hypersphere IT

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Desktop Support Technician - Tier 1 Helpdesk