About Us: The Amplify platform is a unified wealth management ecosystem focused on maximizing efficiency, improving client outcomes, and driving growth for the enterprise and advisor. Amplify automates and integrates the daily functions of a wealth management practice onto a single pane of glass. The platform combines a customizable chassis with experienced integration consultants and a hands-on support team to provide an integrated, scalable solution for RIAs, broker-dealers/OSJs, and multi-family offices. Amplify provides seamless digital capability around client onboarding, an institutional model marketplace, true UMA trading, and client lifecycle tracking, as well as integrated surveillance, billing, analytics, and reporting. Intuitive dashboarding for all firm stakeholders is driven through visibility funnels that provide clarity for daily business functions, quickly. Amplify is the RIA Operating System (ROS). The platform’s cloud-based, multi-custodial framework makes it the ideal all-in-one platform for growth-minded wealth management enterprises. Amplify is headquartered in Scottsdale, Arizona.
Job Description: This position is for individuals who are highly motivated, self-directed, and have a desire to work on one of the leading Fintech cloud-based companies. You must possess excellent analytical and interpersonal skills and have the passion to deliver outstanding support.
Responsibilities:
· Point of contact for Amplify customers experiencing technical challenges and to assist internal staff to work through technology issue diagnosis and system configuration.
· This multi-faceted role has the unique opportunity to resolve customer-facing problems quickly and participate in the ongoing software development/support lifecycle.
· The complete end-to-end customer experience using the Amplify Platform technology.
· Assist customers in troubleshooting their Amplify-related challenges and implementation of standard product features.
· Master the technology within the Amplify Platform, supporting a financial advisor’s practice (CRM, Portfolio Modeling, Risk Scoring, Client/Account Paperwork, trading, etc.) within the Amplify Platform
· Assume case ownership and resolve customer Amplify issues through strategically running complex customer problems (involves debugging, troubleshooting, and ensuring issues are fully resolved).
· Demonstrate the ability to research, document, and prioritize customer issues, using internal tools and raising to internal teams, Product Engineering, and additional stakeholders
· Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise.
· Provide feature explanation and Amplify best practices.
· Manage customer expectations and the customer experience to improve customer satisfaction.
· Actively maintain and participate in job-related training activities. Ability to adapt to a high-paced, high-volume environment with shifting priorities while multitasking and performing effectively under pressure.
· Create and curate knowledge content.
· Ability to assist with validation and testing of updates and features prior to release by Product Engineering
Minimum Qualifications:
· 3+ years work experience in Technical Support equivalent technical position.
· Excellent written and verbal communication skills.
· Experience with Database concepts, Data management (RDBMS), and SQL.
· Understanding of internet technologies: firewalls, web servers, proxy servers, etc.
· Familiarity with OOP languages and/or C#.NET
· Proficient in HTML, CSS, and JavaScript with a background in web development standard processes.
· Experience working with and solving problems in a variety of internet browsers, (i.e., Chrome, Safari, etc.) and device types (PC/Mac, tablets, phones, etc.)
· Ability to multi-task and perform effectively under pressure.
Desired Qualifications:
· Bachelor's degree in Computer Science or computer/business information systems
· Experience with cloud-based applications and other cloud-based technologies.
· The ability to debug customer issues remotely demonstrating troubleshooting tools such as Chrome DevTools.
· Familiar with Git, Web Development lifecycles, API consumption.
· Ability to identify and submit code modification Pull Requests targeting UI or API layers to solve an outstanding issue
· Prior experience working in software production support and/or DevOps team.
· Existing understanding of financial advisor technologies listed in the responsibilities section above
Amplify is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Amplify prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information.
Benefits: Health Insurance, Dental Insurance, Vision Insurance
Paid Time Off, 401(k), Short-Term Disability, Long-term Disability, & Life Insurance
Job Type: Full-time
Pay: From $80,000.00 per year plus bonus
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday 8-hour shift
Work Location: Onsite Scottsdale, AZ 85254
Job Type: Full-time
Pay: From $80,000.00 per year
Work Location: In person
