We are looking for a Technical Customer Support Specialist who is client-focused and eager to help our healthcare customers achieve their business goals and maximize the value of TeamBuilder’s platform.
In this role, you’ll be a vital part of our delivery team and work closely with product experts and client success integrators to provide outstanding service to our clients.
Key Responsibilities
- Provide high-quality, timely solutions to a variety of client support requests, ranging from Tier 1 to Tier 3.
- Manage customer expectations and provide clear, actionable resolutions while minimizing disruption to their business.
- Adhere to ticket processing workflows, ensuring all issues are logged and escalated as needed.
- Share technical expertise with clients, guiding them through the use of TeamBuilder’s Cloud-based platform and promoting adoption of our Learning Management System (Absorb).
- Collaborate with teams to share best practices and contribute to the documentation and streamlining of support procedures.
- Participate in shift coverage as required, ensuring client needs are met across time zones.
- Assist with additional tasks as assigned by leadership.
Skills & Traits
- Maintain a positive, professional attitude in all interactions with both clients and colleagues.
- Actively seek to learn TeamBuilder’s product and refine technical skills to support product delivery and client success.
- Ability to prioritize and manage multiple tasks and requests simultaneously in a fast-paced environment.
- Strong team player who thrives in cross-functional collaboration and is inventive in problem-solving.
- Excellent active listening, written, and verbal communication abilities.
- Ability to establish and maintain effective relationships with clients and colleagues at all levels.
- Display a strong commitment to our mission, customer success, and delivering outstanding results.
- Demonstrated time management and precision in handling tasks and support requests.
Qualifications
- At least 2 years of experience in technical customer service or a help desk role, preferably within a SaaS start-up environment and Cloud-based Platforms.
- Undergraduate degree or equivalent work experience preferred. Relevant certifications are a plus.
- Some experience with cloud-based technology, computer programming or a help-desk background is desirable.
- Ability to work remotely across multiple time zones.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Rotating shift
Experience:
- Cloud-based IT support: 2 years (Required)
Location:
Work Location: Remote
